Refund policy

Right of Withdrawal from the Contract

The Consumer has the right to withdraw from the Sales Agreement within 14 days without providing any reason.

The period referred to in paragraph 1 begins on the day the Product is delivered to the Consumer or a person designated by the Consumer other than the carrier.

In the case of an Agreement covering multiple Products delivered separately, in batches, or in parts, the period referred to in paragraph 1 begins from the delivery of the last item, batch, or part.

In the case of an Agreement involving regular delivery of Products over a specified period (subscription), the period referred to in paragraph 1 begins from taking possession of the first item.

The Consumer may withdraw from the Agreement by submitting a statement of withdrawal to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the statement before the deadline expires.

The statement may be sent via traditional mail, electronically by sending it to the Seller's email address, or by submitting it through the Seller’s website – the Seller’s contact details are specified in § 3. The statement may also be submitted using the withdrawal form attached as Annex No. 1 to these Terms and Conditions and as an annex to the Act of May 30, 2014, on Consumer Rights, though this is not mandatory.

If the Consumer sends the withdrawal statement electronically, the Seller shall promptly send the Consumer confirmation of receipt to the email address provided by the Consumer.

Consequences of Withdrawal from the Agreement:

a. In the event of withdrawal from a distance contract, the Agreement is considered void.

b. Upon withdrawal, the Seller shall reimburse the Consumer all payments received, including the cost of delivery (except for additional costs resulting from the Consumer’s choice of a delivery method other than the least expensive standard delivery offered by the Seller), without delay and no later than 14 days from the date of receipt of the Consumer’s withdrawal statement.

c. The Seller will reimburse the payment using the same payment methods as used by the Consumer in the original transaction, unless the Consumer has expressly agreed otherwise and such a change does not result in any additional cost for the Consumer.

d. The Seller may withhold reimbursement until the Product is returned or proof of its return is provided, whichever occurs first.

e. The Consumer must return the Product to the Seller’s address specified in these Terms and Conditions without undue delay and no later than 14 days from the day on which the Consumer informed the Seller of the withdrawal. The deadline is met if the Product is sent before the 14-day period expires.

f. The Consumer bears the direct cost of returning the Product, including the cost of returning the Product if, due to its nature, it cannot be returned by regular post.

g. The Consumer is liable only for any diminished value of the Product resulting from handling it in a manner other than what is necessary to establish its nature, characteristics, and functioning.

If, due to the nature of the Product, it cannot be returned by regular post, this information and the cost of returning the Product will be included in the Product description in the Store.

The right of withdrawal from a distance contract does not apply to the Consumer in relation to Agreements:

a. for goods that are not prefabricated, made to the Consumer’s specification or clearly personalized,

b. for sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery,

c. for goods which are liable to deteriorate or expire rapidly,

d. for services, where the Seller has fully performed the service with the Consumer’s explicit consent and acknowledgment that they will lose the right of withdrawal once the service is fully performed,

e. where the price or remuneration depends on fluctuations in the financial market beyond the Seller’s control, which may occur during the withdrawal period,

f. for goods which, after delivery, are inseparably mixed with other items due to their nature,

g. for alcoholic beverages, the price of which was agreed at the time of the conclusion of the sales agreement, and which can be delivered only after 30 days and whose value depends on market fluctuations beyond the Seller’s control,

h. for audio or visual recordings or computer software delivered in sealed packaging, if the packaging has been opened after delivery,

i. for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts,

j. for the supply of digital content not supplied on a tangible medium, if the performance has begun with the Consumer’s prior express consent before the expiry of the withdrawal period and after having been informed about the loss of the right to withdraw from the Agreement.